Vision

Towards making Indian Securities Market – Transparent, Efficient, & Investor friendly by providing safe, reliable, transparent and trusted record keeping platform for investors to hold and transfer securities in dematerialized form.

Mission

1. To hold securities of investors in dematerialised form and facilitate its transfer, while ensuring safekeeping of securities and protecting interest of investors.
2. To provide timely and accurate information to investors with regard to their holding and transfer of securities held by them.
3. To provide the highest standards of investor education, investor awareness and timely services so as to enhance Investor Protection and create awareness about Investor Rights.

Details of Business Transacted by the Depository & Depository Participant (DP)

A Depository is an organization which holds securities of investors in electronic form. Depositories provide services to various market participants – Exchanges, Clearing Corporations, Depository Participants (DPs), Issuers and Investors in both primary as well as secondary markets. The depository carries out its activities through its agents which are known as Depository Participants (DP). You may find the details of A.K. Stockmart Private Limited as DP on CDSL [Central Depository Services (India) Limited] and NSDL [National Securities Depository Limited] web portal on the link https://www.cdslindia.com/DP/dplist.aspx and https://nsdl.co.in/dpsch.php respectively.

Description of Services provided by the Depository through Depository Participants (DP)

• Basic Services

Sr. No.	Brief about the Activity / Service	Expected Timelines for processing by the DP after receipt of proper documents
1	Dematerialization of securities	7 days
2	Rematerialization of securities	7 days
3	Mutual Fund   Conversion / Destatementization	5 days
4	Re-conversion / Restatementisation of Mutual fund units	7 days
5	Transmission of securities	7 days
6	Registering pledge request	15 days
7	Closure of demat account	30 days
8	Settlement Instruction	Depositories to accept physical DIS for pay-in of securities upto 5 p.m and DIS in electronic form upto 6 p.m on T day

• Depositories provide special services like pledge, hypothecation, internet based services etc. in addition to their core services and these include

Sr. No.	Type of Activity /Service	Brief about the Activity / Service
1	Value Added Services	Depositories also provide value added services such as Basic Services Demat Account (BSDA)*Transposition cum dematerialization*Linkages with Clearing System*Distribution of cash and non-cash corporate benefits (Bonus, Rights, IPOs etc.)
2	Consolidated Account statement (CAS)	CAS is issued 10 days from the end of the month (if there were transactions in the previous month) or half yearly (if no transactions).
3	Digitalization of services provided by the depositories	Depositories offer below technology solutions and e-facilities to their demat account holders through DPs: E-account opening^Online instructions for execution^e-DIS / Demat Gateway^e-CAS facility^Miscellaneous services*

*We are providing these services in offline mode. Further, the term(s) are defined in Annexure – A, annexed to this Charter.

^We are not providing these services through online mode. However, account opening, instruction of execution, DIS facilities, closure of accounts and modification in the account are carried out through offline mode or through email(s) to the extent possible. Further, the term(s) are defined in Annexure – A, annexed to this Charter.

Details of Grievance Redressal Mechanism

• The Process of investor grievance redressal

1	Investor Complaint/ Grievances	Investor can lodge complaint/ grievance against the Depository/ DP in the following ways: a. Electronic mode – i. SCORES  2.0  (a web based centralized grievance redressal system of SEBI) https://scores.sebi.gov.in ii. Respective Depository’s web portal dedicated for the filing of compliant; For CDSL: https://www.cdslindia.com/Footer/grievances.aspx and For NSDL: https://www.epass.nsdl.com/complaints/websitecomplaints.aspx iii. Emails to designated email IDs of Depository;                  For CDSL: complaints@cdslindia.com and For NSDL: relations@nsdl.co.in b. Offline mode – Emails to designated email Id of A.K. Stockmart Private Limited dp@akgroup.co.in   The complaints/ grievances lodged directly with the Depository shall be resolved within 30 days.
2	Investor Grievance Redressal Committee of Depository	If no amicable resolution is arrived, then the Investor has the option to refer the complaint/ grievance to the Grievance Redressal Committee (GRC) of the Depository. Upon receipt of reference, the GRC will endeavor to resolve the complaint/ grievance by hearing the parties, and examining the necessary information and documents.
3	Arbitration proceedings	The Investor may also avail the arbitration mechanism set out in the Byelaws and Business Rules/Operating Instructions of the Depository in relation to any grievance, or dispute relating to depository services. The arbitration reference shall be concluded by way of issue of an arbitral award within 4 months from the date of appointment of arbitrator(s).

• For the Multi-level complaint resolution mechanism available at the Depositories

Emails to designated email Id of A.K. Stockmart Private Limited dp@akgroup.co.in (Refer Annexure – B, annexed to this Charter for more details)

Guidance Pertaining to special circumstances related to market activities: Termination of the Depository Participant

Sr. No.	Type of special circumstances	Timelines for the Activity/ Service
1	Depositories to terminate the participation in case a participant no longer meets the eligibility criteria and/or any other grounds as mentioned in the bye laws like suspension of trading member by the Stock Exchanges. Participant surrenders the participation by its own wish.	Client will have a right to transfer all its securities to any other Participant of its choice without any charges for the transfer within 30 days from the date of intimation by way of letter/email.

Dos & Don’ts for Investors

Rights of Investors

1. Receive a copy of KYC, copy of account opening documents.
2. No minimum balance is required to be maintained in a demat account.
3. No charges are payable for opening of demat accounts.
4. If executed, receive a copy of Power of Attorney. However, Power of Attorney is not a mandatory requirement as per SEBI / Stock Exchanges. You have the right to revoke any authorization given at any time.
5. You can open more than one demat account in the same name with single DP/ multiple DPs.
6. Receive statement of accounts periodically. In case of any discrepancies in statements, take up the same with the DP immediately. If the DP does not respond, take up the matter with the Depositories.
7. Pledge and /or any other interest or encumbrance can be created on demat holdings.
8. Right to give standing instructions with regard to the crediting of securities in demat account.
9. Investor can exercise its right to freeze/defreeze his/her demat account or specific securities / specific quantity of securities in the account, maintained with the DP.
10. In case of any grievances, Investor has right to approach Participant or Depository or SEBI for getting the same resolved within prescribed timelines.
11. Every eligible investor shareholder has a right to cast its vote on various resolutions proposed by the companies for which Depositories have developed an internet based ‘e-Voting’ platform.
12. Receive information about charges and fees. Any charges/tariff agreed upon shall not increase unless a notice in writing of not less than thirty days is given to the Investor.

Responsibilities of Investors

1. Deal with a SEBI registered DP for opening demat account, KYC and Depository activities.
2. Provide complete documents for account opening and KYC (Know Your Client). Fill all the required details in Account Opening Form / KYC form in own handwriting and cancel out the blanks.
3. Read all documents and conditions being agreed before signing the account opening form.
4. Accept the Delivery Instruction Slip (DIS) book from DP only (preprinted with a serial number along with client ID) and keep it in safe custody and do not sign or issue blank or partially filled DIS.
5. Always mention the details like ISIN, number of securities accurately.
6. In for many change in information linked to demat account and obtain confirmation of updation in the system.
7. Regularly verify balances and demat statement and reconcile with trades /transactions.
8. Appoint nominee(s) to facilitate heirs in obtaining the securities in their demat account.
9. Do not fall prey to fraudsters sending emails and SMSs luring to trade in stocks / securities promising huge profits.

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